FAQs

Due to the fluctuating spot prices of gold and silver, we are unable to bear the market risks.

As such, any cancelled orders are subjected to a 2% restocking fees plus applicable market loss.

If the market moves in favour of the customer, we regret that the customer is not entitled to any market gain in relation to a cancelled order. This is to reduce misunderstanding and different perceptions.

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Yes we do!

For all gold and silver purchased from us, we do buy back when you need to liquidate for your cash needs, subject to prevailing spot prices.
If you need more details, please do email us at [email protected]

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You need an account to start purchasing with GoldSilverCity.

When registering, please do enter a valid email address and contact numbers for easy contact for delivery arrangement.

Alternatively you can email us at [email protected] if you have specific request

Click here to start registering

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Cash on delivery is preferred, or internet banking transfer to our local bank accounts, upon delivery.

We do accept Visa, MasterCard, and Cheque.
Visa, Mastercard – Additional 3.5% charge
Cheque – Goods could only be delivered after the cheques are being cleared (usually 3 working days)

Category: General

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